Privacy Policy
How we collect, use, and protect your personal information.
Last updated: March 2026
1. Information We Collect
We collect information that you provide directly to us when using our services, including:
- Personal identification information (name, email address, phone number, mailing address)
- Property-related information (property addresses, county records, sale documentation)
- Identity verification documents (government-issued ID, proof of ownership)
- Communication records (emails, phone calls, messages related to your claim)
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited.
2. How We Use Your Information
We use the information we collect to:
- Research and verify surplus funds claims on your behalf
- Process and file recovery documentation with government entities
- Communicate with you about your claim status and our services
- Comply with legal obligations and regulatory requirements
- Improve our website, services, and customer experience
- Protect against fraud, unauthorized transactions, and other liabilities
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Government entities: As necessary to process your surplus funds claim with county offices, courts, or other government bodies
- Legal counsel: With attorneys engaged to assist in your claim recovery when required
- Service providers: With trusted third-party service providers who assist in operating our website and business, subject to confidentiality agreements
- Legal requirements: When required by law, subpoena, or other legal process
4. Data Security
We implement industry-standard security measures to protect your personal information, including 256-bit SSL encryption for all data transmitted through our website, encrypted storage for sensitive documents, access controls limiting data access to authorized personnel, and regular security audits and vulnerability assessments. While we take extensive precautions, no method of electronic transmission or storage is 100% secure.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand usage patterns. You can control cookie settings through your browser preferences. Essential cookies required for site functionality cannot be disabled. We use analytics cookies to understand how visitors interact with our website, which helps us improve our services.
6. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We have no control over the content, privacy policies, or practices of third-party sites and assume no responsibility for them. We encourage you to review the privacy policy of every site you visit.
7. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Request a portable copy of your data
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the information provided below.
9. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised “Last updated” date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at:
Recovered Surplus
Email: claims@recoveredsurplus.com
Phone: (800) 555-0199